knk365 for Publishing Houses and Media Companies
flexible software solutions for marketing and sales

Strategic sales support
We help manage your contacts, activities and campaigns as well as cross-media marketing of services. We simplify sales processes.

Sustainable customer loyalty
Through seamless integration of your software, we optimize your customer communication and CRM campaigns across all channels.

Resilient data
By merging existing customer data and systems, we create analysis and reports that can dramatically improve your planning.

How we support you and your team.
Our Products

knk365

Media Sales

Optimizes the sales and marketing of your media services

knk365

Customer Service

Cross-channel system for uninterrupted customer support

knk365

Marketing Automation

Customized marketing through automated processes and individual content for new and established customers

knk365

BI and Analytics

Significant daily update analyses around sales, marketing and service

knk365

Social

Social media tool for tailored content planning and interaction with your communities

knk

LION

Interface framework to connect your systems and synchronize your data
Read more about our Publishing Solutions

knk Customer Engagement –
benefits for you and your customers.

Positive, productive customer relationships are the basis for every company’s success . With smart cloud technology, capable tools and significant media industry experience, we can support you in strengthening and expanding existing AND new customer relationships.

More about our company
  • 35 years experience in the publishing and media industries
  • Experts in cloud technology, system architecture and AI solutions
  • Trend scouts at the leading edge of technology
  • Dedicated consultants for your unique requirements
  • Gold-Certified Microsoft Partner
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Cloud solutions for media professionals:
These are our customers.

We have enjoyed thriving, constructive relationships with hundreds of customers for many years. We are delighted to be considered their trusted technology advisors.

„With knk365 Media Sales, we are giving our sales teams a professional, modern tool that not only facilitates their daily work, but also enables them to access customer information at any time - both in the office and on the move on mobile devices. In our joint project with knk, we succeeded in creating a central system for sales and sales management that enables us to set up our processes even more professionally and create transparency about the workflows in all teams.“

Ralf Tilleke

Director Sales, Vincentz Network GmbH & Co. KG

„Each of our customers receives a media proposal tailored specifically to their needs - their requirements and their goals are always our focus. Thanks to the flexibility of knk365 Media Sales, we can also support our customer relationships on the system side and efficiently compile, sell and evaluate custom-fit, customer-specific media ranges. With the introduction of the new software, we have therefore not only implemented a central CRM system that relieves our media sales teams of administrative tasks, but above all supports our customer-centric sales processes for complex omni-channel media routes.“

Jörg Mühle

Management and Vice President Sales, Heise Medien

„The knk Group and its team have ensured an amazingly fast, uncomplicated and very focused implementation of our new CRM system knk365 Media Sales. With this integrated system, we are sustainably modernizing our CRM and thus creating a transparent system for our sales activities based on up-to-date data. This CRM enables us to create and distribute complex and customized cross-media proposals and bundles for our customers within a very short time, based on current prices.“

Andrea Latten

Chief Business Officer, Condé Nast Germany

„The introduction of knk365 Media Sales has led to a simplification of the workflow processes within DLV. Especially helpful for us is the central data storage and the fast, reliable evaluations of sales forecasts and key date comparisons for all objects, media consultants and services. The interdisciplinary coordination among the media consultants who worked on one client at the same time went extremely well.“

Verena Nolten

Overall Sales Management Agriculture, Deutscher Landwirtschaftsverlag

„With the new ticket solution, we are reducing the efforts in end customer service and streamlining the processes. The system recognises, for example, whether it's about a subscription, a complaint, a change of address, a question about a certain book or whatever. In this way, we can offer our customers competent and fast help for their concerns and process orders more quickly. The CRM is an enormous relief in our daily work.“

Claudia Klinger

Head of Customer Service at the Beltz Publishing Group

Let’s talk!

Are you interested?
If so, we’ll be happy to tell you more about your options and our offerings. Just give us a call or send us an e-mail.

+49 (0)431 57 97 20
info@knk.com
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